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The latest information to keep you in the loop

  • Bays Dental

OPEN for Emergencies during Level 3 - March 2021

Following the government announcement today, Bays Dental will operate under Alert Level 3 restrictions.

Seeing patients during Alert Level 3: Throughout the Alert levels, we are guided by the NZ Dental Council and the Ministry of Health. While in alert level 3 there are limitations to the procedures we can carry out safely due to COVID-19. These are restricted to treating emergency / urgent problems including:

  • Severe Pain or Infection uncontrollable with prescription medication

  • Facial Trauma

  • Prolonged Bleeding

When we tend to your “emergency/urgent problem” we need to follow all alert level 3 guidelines. As such, we may or may not be able to perform appropriate treatment at your scheduled appointment. We will however try our best to organise a prescription, advise, temporise, or treat the main issue under these circumstances. Since we might not be able to complete your treatment, we may need to bring you back once the alert Levels decrease to 1 or 2 in order to treat the issue completely in a safer environment (alert Level 1 and 2 guidelines permit us to use more equipment producing aerosols e.g. drills, hand pieces and scalers). Currently there is a waiting list of patients waiting to be seen who do not fit the criteria of needing “Emergency/Urgent Treatment”. We appreciate your patience and will endeavour to see you as soon as possible once level 3 restrictions are lifted.

Entering our clinic during Alert Level 3: Even though we will be operating, our main front door may be locked. We are restricting entry to those who have made appointments via email or phone. This is to maintain physical distancing, reduce foot traffic, reduce the risk of transmission and keep everyone safe. If you would like to discuss anything with us, or ask questions, please call or email us rather than coming to the clinic. When you arrive for your scheduled appointment, please phone us from your car or outside the clinic to let us know you have arrived. We will open the practice doors and wave you in when we are ready for you to come in. Once inside our clinic, we ask that you please maintain physical distancing of 2m apart wherever possible. Also, please arrive wearing a mask until asked to take it off in the clinical room.

When Making Urgent/Emergency Appointments:

If you are in serious pain and needing to make an urgent/emergency appointment, there will be some important things to note that will help us to help you.

  • You must let us know if:

    • You have a confirmed diagnosis of COVID-19

    • You or anyone coming in contact with you, has had contact with someone with a confirmed diagnosis of COVID-19

    • You have travelled internationally in the last 21 days

    • You are aged 70 or over

    • You have any of the following symptoms:

      • Sore throat

      • Cough

      • Shortness of breath

      • High temperature (>38C).

Urgent / Emergency Appointments Costs:

  • Extra required Personal Protective Equipment (PPE) for our team will incur a $35-65 surcharge (the extra PPE is a legal requirement through the NZ Dental Council and Ministry of Health- we cannot see or treat you without this).

  • Our normal Consultation and x-ray maintains the same at $85 during Alert Level 3.

We may look different with extra face shields, gowns and gear on, but this is currently our “new normal” to protect you, ourselves and our community. We hope that you will still be able to see our usual smiles (in our eyes) behind all the gear.

At alert level 2 we will be able to see more of you again for regular appointments. Regulations are constantly changing, and we will update you if there are any changes to the way that we need to operate.

We look forward to seeing you (hopefully) some time in the near future.

Warm regards,

The team at Bays Dental


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