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We know life gets busy, and sometimes situations can arise where you need to cancel or reschedule an appointment you have with us. Please consider and value the time we have set aside for your appointment. We ask that you give us more than 24 hours notice to cancel or reschedule an appointment. This allows for another patient to be seen and treated.

A missed appointment is:

a) an appointment that you do not show up for or

b) an appointment that you provide less than 24 hours notice to either cancel or reschedule this excludes COVID prescreening 

c) an appointment where you arrive more than 15 minutes late.


A fee of $50 will be charged for every Missed Appointment. 

As a courtesy, we try to help you remember your appointment's date and time by sending you reminder emails, texts and friendly phone calls.  This way, if you had forgotten you had an appointment and need to reschedule, you can let us know in time, avoid the penalty fee and we can fill any missed appointments with patients on our short notice lists.

Patients who have a history of multiple and regular missed appointments (2 or more) may be required to pre-pay for any appointments upon booking. This is also at the discretion of the Practice Manager.

We are a busy practice and ask that the time of our dentists and oral health therapists is respected.

Any concerns or questions regarding this policy please contact the Bays Dental Practice Manager.

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